RentRail feedback & support

Tell us what happened

Use the WD DIGI support form and include RentRail in your message. Describe what you were doing, what you expected and what happened. Include the app version from Settings and your Windows version.

Feedback and support

Before sending files

Do not include SMTP passwords, payment credentials or a full customer database. If a screenshot contains customer details, remove them first. RentRail does not automatically upload diagnostic logs.

Useful first steps

• Availability conflict: open the conflicting booking and check stock, inclusive dates, preparation buffers and maintenance blocks.
• Equipment still unavailable: check whether an overdue rental is still marked Out.
• Email issue: confirm the opt-in switch, sender address, STARTTLS port and provider app password.
• License issue: open Settings, refresh the Store license and check the Store account used for purchase.
• Restore issue: keep the original backup, make a copy and contact support before changing database files.